Terms & Conditions

Thank you for shopping with Lancashire Furniture 

Cancellation Policy

Any cancellations after 48 hours will incur a 10% administration charge/cancellation fee due to the item being made, this will be deducted from your order.

Returns Policy

1. Returns & Refunds: This is the returns and refund policy for any item bought from www.ShopLancashireFurniture.co.uk 
   1.1: If you have an issue with the product you have purchased we recommend contacting us directly via email Support@ShopLancashireFurniture.co.uk to see if we can resolve the issue for you. 
    1.2: We offer a standard 14 days return policy. However, due to some products being made to the customer’s specifications, we do not accept refunds once the product has been accepted, but may be able to offer exchanges, store credit or replacements. 

Returning an Item

  • Email Support@Shoplancashirefurniture.co.uk with the subject ‘RETURN – [Your Name]’ along with a copy of your proof of purchase, outlining the issue in question and any illustrations.

  • We will aim to resolve the issue. Should a return be required, we will confirm this via email within 14 days of your email

  • Return the product to the following address (35-37 Lancaster Road, Preston, PR1 1FB). 

    • We are not responsible for the returns costs.

    • We reserve the right to refuse returns if the conditions above are not met.

    • Sale items are non-refundable.

    • For any manufacturer defects with a product, we will replace the part. 

    • Any ‘Full Refund’ does not include Shipping Costs. Shop Lancashire Furniture will take a 10% fee, to cover any costs incurred by the company (Deposit is none refundable)

    • Deposit: We cannot provide a “full refund any such refund” for finance option as this is a direct agreement between the consumer and the finance company, and we do not take any responsibility for their charges.

 

Due to COVID-19 Pandemic we will not accept returns for products which have been used in any form within the home for reasons of hygiene and health and safety unless they suffer from a manufacture fault which requires replacing or repairing.Days