DUE TO COVID-19 WE CANNOT ACCEPT ANY RETURNS OF ITEMS BEING OPENED OR USED.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Any cancellations after 48 hours will incur a 10% cancellation fee due to the item being made.
Please note if any items are no longer wanted within 14 days, and a change of mind occurs, you must return the item to us at your own cost, we can arrange for collection with one of our drivers (for a cost) – please ensure you clearly mark your name, order number, and full address, so that we can process your return for you. Please ensure you use a tracking service so we can safely receive your returned item.
To be eligible for a return, your item must be
unused and in the same condition that you received it. It must also be in the
original packaging. So, you must make sure that the base bag is kept in good
condition.
