Terms & Conditions

Thank you for shopping with Lancashire Furniture 

1. Returns & Refunds: This is the returns and refund policy for any item bought from www.ShopLancashireFurniture.co.uk 
    1.1: If you have an issue with the product you have purchase we recommend contacting us directly via email Support@ShopLancashireFurniture.co.uk to see if we can resolve the issue for you. 
    1.2: Due to the products being made to the customers choice, we do not accept refunds once the product has been accepted
        1.2.1: Unless the product is damaged.
   1.3: Before returning an item, you must first contact us via email Support@ShopLancashireFurniture.co.uk with the subject ‘RETURNS’ along with an explanation of your issue with the product. Once confirmation is given by our team, you may then return the product to the following address (35-37 Lancaster Road, Preston, PR1 1FB). 
    1.4: We are not responsible for the returns costs. 
    1.5: We reserve the right to refuse returns if the conditions above are not met.
    1.6: Sale items are non-refundable.
    1.7: For any manufacturer defects with a product, we will replace the part. 
    1.8: Any ‘Full Refund’ does not include Shipping Costs. Shop Lancashire Furniture will take a 10% fee, to cover any costs incurred by the company (Deposit is none refundable)
    1.9: Deposit: 
         1.9.1: In respect of finance, any amount contributed towards the finance would be treated as a deposit and therefore none refundable.
         1.9.2: We can not provide a “full refunder any such refund” for finance option as this is a direct agreement between the consumer and the finance company and we do not take any responsibility for the rates they charge.  

Step 1: Email us Support@ShopLancashireFurniture.co.uk with an explanation why you want to return your item. Give us a chance to resolve the issue or confirm your return.

Step 2: Wait for a member of the team to respond and either resolve the issue or provide further instructions 

Step 3: Wait 14-28 Working Days once we have received your product for us to issue your full refund.